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Ishtirak IPTV: frequently asked questions about IPTV and our plans
Simple answers to the questions we get asked most: channels, rooms and screens, devices, payment, refunds. Can't find your question here? Message us, and we'll reply in English and Arabic.
IPTV in three steps
- The signal comes through your router. Our server delivers live channels and VOD to your internet connection, just like any video streamed online.
- An app displays the content in every room. IBO Player, IPTV Smarters Pro, TiviMate, XCIPTV or VLC show you the channels, the TV guide, movies and series.
- Your login details unlock access. Either the server URL, username and password (Xtream Codes), or the M3U link.
To find out more, read What is IPTV?
Ordering and payment
How do I order a subscription?
Choose a plan from the Pricingpage, then enter your name, WhatsApp number and email. A secure payment link is then sent to you.
How do I pay for my IPTV subscription?
Via a secure payment link sent to you on WhatsApp or by email. One-time payment: no auto-renewal, and we never store any bank card of yours.
When do I receive my login details?
As soon as payment is confirmed, on WhatsApp or by email: server URL, username, password (Xtream Codes) and M3U link. If nothing arrives, check your spam folder.
Installation and devices
Which devices in the house does the subscription work on?
Samsung and LG Smart TVs, Android TV, Google TV, Android boxes, Fire TV Stick, iPhone, iPad, Apple TV, and Windows and Mac computers. MAG and Enigma devices are set up on request.
Which IPTV app should I choose?
IBO Player on Samsung and LG; TiviMate or IPTV Smarters Pro on Android TV and Fire TV Stick; IPTV Smarters Pro on iPhone, iPad and Apple TV; VLC with the M3U link on a computer. Details for each app: IPTV apps.
How do I install IPTV on a Fire TV Stick?
Allow apps from unknown sources, install Downloader from the Fire TV app store, then download the IPTV app via Downloader. Every step is detailed in our installation guide.
Xtream Codes or M3U link: which should I choose?
Xtream Codes whenever your app supports it: the TV guide, VOD and catch-up are set up automatically. The M3U link is mostly used with VLC or devices that only read that format.
Picture quality and internet speed
What internet speed do I need?
Allow 15 Mbps per HD screen and 25 Mbps per 4K screen, measured on the device playing the content, not on your phone. An Ethernet cable or 5 GHz Wi-Fi is strongly recommended, especially for the living-room TV.
The picture stutters in the living room, what should I do?
Test the internet speed directly on the TV, plug in an Ethernet cable or switch to 5 GHz Wi-Fi, pick the HD version of the channel and restart your router. If the problem persists, send us the channel name and the time: we'll check on our side.
Are all channels in 4K?
No, 4K covers a selection of channels and movies. You also need a 4K TV and a compatible player to benefit from it.
Multi-screen and adult content (18+)
Does my subscription work in several rooms at the same time?
With the 1-screen plan, only one stream at a time. To follow the news bulletin in the kitchen while cartoons play in the kids' room, choose a 12-month multi-screen plan for 2, 3 or 4 devices.
How do I activate adult content?
Send your username on WhatsApp or to contact@iptv-premium.net with a request to activate adult content. Included at no extra cost, and reserved for adults only. More details on the Channels.
How do I protect access to adult content with a PIN code?
Use your app's parental control (in IPTV Smarters Pro: Settings > Parental Control), set a PIN code and tick the categories to block.
Support and refunds
How do I contact support?
On WhatsApp (+1 307 443 4916) or by email at contact@iptv-premium.net, 7 days a week, in English and Arabic. Mention your username and your device type: you'll get a faster reply.
Can I get a refund?
Yes, in full if you cancel before activation. After activation, you are refunded if a technical problem on our side, on a compatible device, isn't solved within 72 hours. All the conditions: refund policy.
Is there a free trial?
No. The 1-month plan at SAR 79 lets you try the service at home, and our refund guarantees apply from day one.
Can't find your question here?
Ask it directly: a member of the team replies in English and Arabic, 7 days a week.