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Refund

policy guarantees

Two simple cases, clearly written exceptions, and one procedure by message. There is no free trial, but there are no surprises either.

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When you get your money back

1. Cancellation before activation: full refund

Paid but changed your mind before the login details were sent? Message us: we cancel the order and refund the full amount paid, no justification needed.

2. Technical problem on our side not fixed within 72 hours

If the service does not work because of a problem on our end (server, login details, stream), on a compatible device, and our support has not fixed it within the 72 hours following your report, you are refunded.

The 72-hour period starts from the message in which you describe the problem. During that time, support guides you step by step (checking the login details, the app and the internet speed).

These guarantees come on top of your statutory rights: the right of withdrawal and the statutory guarantee of conformity, set out in the Terms of sale.

What does not qualify for a refund

  • Internet connection : speed below 15 Mbps per HD screen (25 Mbps for 4K), unstable Wi-Fi, congested network, outages from your internet provider;
  • Device : incompatible or very old model, full storage, or incorrect settings;
  • Third-party app : bug, update, the app's own paid plan or its removal from the app store. These apps are not published by Ishtirak IPTV;
  • Change of mind after activation, outside the statutory right of withdrawal;
  • Absence of a specific piece of content, because the library can change;
  • Suspension for abusive sharing of login details (see the Terms of sale, Article 10).

Before ordering, check the compatible apps and installation guide. If you have any doubt about your device, ask support: we'd rather tell you before you pay.

How to request a refund

One procedure only, in writing, from the number or email used for the order.

  1. Message supporton WhatsApp at +1 307 443 4916 or at contact@iptv-premium.net, with the word "refund".
  2. Give us the useful informationName, order date, plan, and in the event of a technical problem: device, app, measured internet speed and a screenshot of the error.
  3. Let us checkWe confirm acceptance of the request in writing. In the event of a technical problem, we first try to fix it within 72 hours.
  4. Receive your refundThe refund is issued to the payment method used, and your login details are deactivated.

Refund timing and method

Once the request is accepted, the refund is made within 14 days at most, using the same payment method as for the order, unless you agree to another method. Depending on your bank, the amount may appear in your account a few working days after our transfer.

The refund is in full in the two cases covered by this policy. If the statutory right of withdrawal is exercised after the service has started, an amount proportionate to the period actually provided may be deducted, as provided for in Article 13 of the E-Commerce Law and its Implementing Regulations.

Got a question before ordering?

Tell us which device and type of connection you use: we confirm compatibility before you pay.

Ask your question on WhatsApp