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General terms of sale

The rules that govern every order on en.ishtirak-iptv.com. Written to be read, not just accepted.

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1. Purpose and scope

These general terms of sale govern the distance selling of subscriptions offered under the brand IPTV subscription on the website en.ishtirak-iptv.com, to consumers within the meaning of the E-Commerce Law (Royal Decree M/126 of 1440 AH) and its Implementing Regulations.

Every order implies full and complete acceptance of the terms of sale in force on the day of the order. They are available at any time on this page and can be saved or printed. The pre-contractual information required by Article 6 of the E-Commerce Law is communicated to the customer before the order, on the website and in the correspondence preceding payment.

The full identity of the service provider appears in the Legal notice.

2. The service

Ishtirak IPTV provides access to a television-over-internet service: live channels, a library of movies and series on a video-on-demand (VOD) basis, a TV guide (EPG) and catch-up depending on the channel. HD, Full HD and 4K quality depends on the content.

Available plans:

  • 1 screen : for 1, 3, 6 or 12 months;
  • Multi-screen : 2, 3 or 4 devices used at the same time, for 12 months.

The service works through third-party apps (IPTV Smarters Pro, TiviMate, XCIPTV, IBO Player, VLC…) that the customer installs on their own devices. These apps are not published by Ishtirak IPTV. The library's content may change during the subscription period, in particular depending on broadcast availability.

Technical requirements communicated before the order: a connection of around 15 Mbps per HD screen and 25 Mbps per 4K screen, ideally over an Ethernet cable or 5 GHz Wi-Fi, and a compatible device (see Apps and Setup).

3. Ordering

The order is placed as follows:

  1. the customer chooses a plan from the Pricing page or from the product page;
  2. they enter their name, WhatsApp number and email, then confirm the order;
  3. they receive, on WhatsApp or by email, a summary and a secure payment link ;
  4. The contract is concluded at the moment of payment, which constitutes acceptance of the order and of these terms of sale.

The customer checks the details of their order and can correct their information before paying. The order confirmation is sent on a durable medium (email or written message). Ishtirak IPTV may refuse an order in the event of a previous dispute with the customer or clearly incorrect information.

4. Prices and payment

Prices are shown in Saudi riyals, inclusive of tax, on the Pricing page and on every product page. The applicable price is the one displayed at the time of the order. There are no delivery charges: the service is provided online.

Payment one-time and is made via the secure link sent after the order. Ishtirak IPTV never sees bank card details, which are processed by the payment service provider. No subsequent charge is made without a new request from the customer.

5. Delivery of login details

As soon as payment is confirmed, the login details are sent via WhatsApp and/or email : Xtream Codes details (server URL, username, password) and an M3U link. This usually takes a few minutes; it never exceeds 24 hours, except in exceptional circumstances of which the customer is informed.

If the customer receives nothing, they should check their spam folder and then contact support via WhatsApp or at contact@iptv-premium.net. Activation means the first time the login details are made available.

6. Duration, no auto-renewal

The subscription is concluded for the chosen period (1, 3, 6 or 12 months), starting from activation. It ends automatically when that period expires, No auto-renewal and no charge. To extend it, the customer places a new order; on request, support can extend the existing login details.

7. Right of withdrawal

In accordance with Article 13 of the E-Commerce Law, the customer has a period of 7 days from the date the contract is concluded to withdraw from it, without having to justify their decision. It is enough to send a clear statement by email to contact@iptv-premium.net or via WhatsApp, or to use the form below.

Performance before the end of the period

The service is delivered within minutes. To receive the login details immediately, the customer expressly requests that performance begin before the end of the withdrawal period. In that case:

  • if they withdraw after performance has begun, they remain liable for an amount proportionate to the service provided up to the date of their withdrawal (in accordance with the E-Commerce Law and its Implementing Regulations);
  • the right of withdrawal can no longer be exercised once the service has been fully performed before the end of the period, provided that performance began with their prior express consent and they acknowledged losing this right (the exception for services and digital content in Article 13 of the E-Commerce Law).

This express consent is collected before the login details are sent, in writing (message or email). Without this consent, the login details are only sent after the 7-day period has expired.

Independently of these rules, our refund policy provides for a full refund of any order cancelled before activation.

Withdrawal form

To Ishtirak IPTV, contact@iptv-premium.net: I hereby notify you that I withdraw from the contract for the provision of the services described below. Plan ordered: … Order date: … Full name: … WhatsApp number or email used: … Date: …

The refund is made within 14 days at most of receiving the request, using the same payment method as for the order, unless the customer agrees to another method.

8. Guarantees

The customer benefits from the statutory guarantee of conformity applicable to digital content and services (Consumer Protection rules and the regulations of the Ministry of Commerce). In the event of non-conformity, they may obtain correction of the service or, failing that, a price reduction or termination of the contract under the conditions provided by law.

In addition, Ishtirak IPTV commits to the following:

  • a full refund if the order is cancelled before activation;
  • a refund if a technical problem on our side, confirmed on a compatible device, is not fixed within 72 hours of being reported.

Full details are set out in the refund policy. There is no free trial.

9. Personal use and number of screens

The subscription is strictly personal and intended for private use within the customer's home. Any resale, public broadcast, availability in a place open to the public or commercial exploitation is prohibited.

The number of devices that can play the stream at the same time is the number of the plan subscribed to: 1 for 1-screen plans, and 2, 3 or 4 for multi-screen plans. The login details can be saved on several devices, but only that number of simultaneous streams is allowed.

10. Suspension in the event of abusive sharing

Sharing login details outside the home, publishing them, or repeated simultaneous connections above the plan's limit constitute abusive use. After a first warning on WhatsApp or by email, Ishtirak IPTV may suspend access, then terminate the subscription if the breach continues. Except in cases of clear and serious breach, the customer is invited to submit their observations before any termination. A suspension justified by abusive use gives no right to a refund.

11. Adult content

Adult channels and movies (18+) are available only on express request from the customer, on WhatsApp or by email, at no extra cost. They are not activated by default.

By making this request, the customer declares that they are an adult. They undertake to prevent minors from accessing this content, in particular by activating the parental-control PIN code in their app. They can request its deactivation at any time.

12. Liability

Ishtirak IPTV is responsible for the proper performance of the service, within the limits provided by law. It is not liable for difficulties resulting from:

  • the customer's internet connection (insufficient speed, outage, congested network);
  • an incompatible, outdated or misconfigured device;
  • the operation, updates or withdrawal of a third-party app;
  • a case of force majeure under Saudi law;
  • the customer's failure to comply with these terms of sale.

Temporary interruptions may occur for maintenance; they are kept to a minimum. Nothing in these terms of sale deprives the consumer of the rights guaranteed to them by law.

13. Customer service and complaints

Support answers in English and Arabic, 7 days a week:

To file a complaint, state your name, the number or email used for the order, the plan, and a description of the problem (device, app, screenshots if possible). We acknowledge receipt and provide a written reply as soon as possible.

14. Dispute resolution

The customer may, free of charge, turn to the Ministry of Commerce unified call centre (1900) and the competent judicial bodies with a view to the amicable settlement of any dispute, after first attempting to resolve it directly through a written complaint to Ishtirak IPTV.

The details of the competent settlement body will be stated on this page and in the Legal notice. The customer may also use the online dispute resolution channels available in the Kingdom, where available.

15. Applicable law and disputes

These terms of sale are governed by the laws in force in the Kingdom of Saudi Arabia. In the event of a dispute, and where no amicable solution can be found, the consumer may bring the matter before the competent courts of the Kingdom, or any other competent body in accordance with the applicable rules.

If any clause is found to be invalid, the other clauses remain in force. Ishtirak IPTV may amend the terms of sale; the applicable version is the one in force on the date of the order.