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Contact Ishtirak IPTV: WhatsApp or email, 7 days a week
A question before ordering, an installation that's stuck, an extra screen for the kids' room: message us. A real person answers you, in English and Arabic.
Two channels, your choice
Both reach the same team. Use whichever suits you best.
WhatsApp: +1 307 443 4916
The fastest for solving problems: you can send a screenshot or a short video of the TV in question.
Email: contact@iptv-premium.net
Ideal for a detailed request, a question about an order, or if you don't use WhatsApp.
Response time
Support is available 7 days a week. On WhatsApp, you usually get a reply the same day. By email, expect a few hours. Late at night, the wait may be longer: your message is handled as soon as we're back.
Login details are sent as soon as payment is confirmed. If you haven't received them, check your spam folder first, then message us on WhatsApp with your name and the email address used for the order.
What to send us to solve a problem
With this information from your first message, we usually solve the problem without any back and forth.
- Your usernameFound in your Xtream Codes login details. No need to send the password.
- Device and appFor example: "Fire TV Stick 4K Max, TiviMate" or "2021 Samsung TV, IBO Player".
- Exactly what happensThe error message, the channel or category concerned, since when, and in which room. A screenshot beats a long text.
- Your connectionEthernet or Wi-Fi, and if possible the result of an internet speed test on the device concerned.
Your questions about support
Can I message you before ordering?
Yes. Device compatibility, the right plan, the number of screens for your home: ask your questions on WhatsApp or by email, with no obligation.
How do I get access to adult content?
Request it on WhatsApp or by email, stating your username. Activation is free. Then don't forget to set a PIN code in your app's parental control.
How do I renew or add screens?
Nothing renews automatically with us. Before the end of your period, choose a new plan from the Pricing page or message us: we'll explain the steps.
What if my problem isn't solved?
If a technical problem on our side, on a compatible device, isn't solved within 72 hours, you get your money back. Everything is explained in our refund policy.
Need help with installation?
The guide covers Fire TV Stick, Smart TV, Android TV, Apple and computers, with a troubleshooting table.